Shipping policy
SHIPPING POLICY
At Krelo, we are committed to delivering your order safely and efficiently.
Please read our Shipping Policy carefully to understand how we handle
deliveries worldwide.
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1. ORDER PROCESSING
All orders are processed within 1–3 business days after payment
confirmation. Orders are not processed or shipped on weekends or
public holidays.
Once your order has been processed and dispatched, you will receive
a shipping confirmation email containing your tracking number and
a link to track your order.
Please note:
- Orders placed after 12:00 PM (GMT) may be processed the
following business day
- During peak seasons or promotional periods, processing times
may be slightly longer
- We do not ship to P.O. boxes
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2. SHIPPING DESTINATIONS
Krelo ships worldwide to most countries and territories. If your
country is not available at checkout, please contact us at
support@krelo.com and we will do our best to assist you.
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3. SHIPPING TIMES & RATES
Standard Shipping (Free on orders over $99):
- United Kingdom: 5–8 business days
- United States & Canada: 7–14 business days
- Europe: 6–10 business days
- Middle East & North Africa: 8–15 business days
- Rest of World: 10–20 business days
Express Shipping (Available at checkout):
- United Kingdom: 2–3 business days
- United States & Canada: 3–5 business days
- Europe: 3–5 business days
- Middle East & North Africa: 5–8 business days
- Rest of World: 7–12 business days
Please note that shipping times are estimates and may vary due
to carrier delays, customs processing, or circumstances beyond
our control.
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4. ORDER TRACKING
Once your order has been shipped, you will receive an email with:
- Your tracking number
- A direct link to track your shipment
- Estimated delivery date
You can also track your order at any time by visiting our
Track Order page or contacting us at support@krelo.com with
your order number.
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5. CUSTOMS, DUTIES & TAXES
Krelo ships from our fulfillment partners worldwide. Your order
may be subject to customs fees, import duties, and taxes upon
arrival in your country.
Please be aware of the following:
- Customs fees and import duties are the responsibility of
the customer
- Krelo has no control over customs charges and cannot predict
what they may be
- Customs policies vary widely from country to country —
we recommend contacting your local customs office for
more information
- In some countries, delays at customs are common and are
outside our control
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6. FREE SHIPPING
We offer free standard shipping on all orders over $99.
This offer applies to all destinations worldwide and is
automatically applied at checkout when your order total
meets the minimum requirement.
Free shipping is calculated after any discounts have been applied.
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7. SPLIT SHIPMENTS
If your order contains multiple items, they may be shipped
separately from different fulfillment centers to ensure the
fastest possible delivery. In this case:
- You will receive separate tracking numbers for each shipment
- You will not be charged additional shipping fees for split
shipments
- Each package will arrive within the estimated shipping window
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8. LOST OR DELAYED ORDERS
If your order has not arrived within the estimated delivery
window, please:
1. Check your tracking link for the latest updates
2. Check with your local post office or delivery center
3. Contact us at support@krelo.com with your order number
We will investigate and resolve the issue as quickly as possible.
If your order is confirmed lost, we will offer a full replacement
or refund at no additional cost to you.
Please allow up to 5 business days for our team to investigate
a lost shipment claim before a replacement or refund is issued.
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9. INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct before completing
your order. Krelo is not responsible for orders delivered to an
incorrect address provided by the customer.
If you realize you have entered an incorrect address, contact us
immediately at support@krelo.com. We will do our best to update
the address if the order has not yet been dispatched.
Once an order has been shipped, we are unable to redirect it to
a different address.
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10. DAMAGED ITEMS IN TRANSIT
If your order arrives damaged, please:
1. Take clear photos of the damaged packaging and item
2. Contact us within 48 hours of delivery at support@krelo.com
3. Include your order number and photos in your email
We will arrange a replacement or full refund promptly.
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11. CONTACT US
For any shipping-related questions or concerns, please contact
our customer support team:
Email: support@krelo.com
Response time: 1–2 business days
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
We are dedicated to ensuring your Krelo order reaches you in
perfect condition and on time.